A continued commitment to customers and an elite knowledge of the industry has set Infinity Telecomm apart as the go-to provider for business and commercial telephone systems and established a reputation unmatched in the Milwaukee area.
For years, home telephones were only available to customers by “leasing” them from the phone company. Regulations lifted in the late 1970s and Craig and Brenda Wichman began Ding-A-Ling Discount Telephones, Inc. in their home in 1981.
By offering an incredible array of designs, options, bells and whistles to consumers for the first time, the Wichmans capitalized on this growing trend of home phone ownership and simple and novelty home telephones attracted a growing base of local customers. Business grew swiftly and the Wichmans moved the business out of their home and into their first retail store location on 68th Street and Capitol Drive in Milwaukee.
Ding-A-Ling began building on their success and began offering business telephone systems in addition to their retail products. A strong partnership was formed with Panasonic Business Systems and the business division of Ding-A-Ling grew steadily, adding numerous certified field installers and growing an impressive client portfolio. The company’s commitment to providing quality products and comprehensive customer service earned them a solid reputation and paved the way for spectacular company growth, almost exclusively by word of mouth.
As the business division of Ding-A-Ling took off, the retail division of the company experienced explosive growth as well, resulting in the need for a second store location to be opened in Fox Point at RiverPoint Village in the early 1990s. The business division and corporate offices were relocated to the Fox Point location as well.
Both locations thrived for a number of years, but over time commercial sales surpassed retail sales and the decision was made to adapt to that changing market reality. The Capitol Drive location closed in the early 2000s as the company focused on expanding the growing success of the business division.
By the mid 2000s, it became necessary to define the business division brand explicitly and set it apart from the retail store as its own brand. Infinity Telecomm was launched as the official business division of Ding-A-Ling Telephones, Inc. and helped propel the business division and attract an even broader base of clients.
Infinity Telecomm continues to thrive in the Milwaukee and surrounding areas and remains committed to providing every customer with the hallmark quality, service and respect they're known for.